Help Center

Our service is promoted via Google 3G traffic. While browsing the Internet, if you see a banner of our service, click it & then follow the instructions on the pages in order to complete your subscription.

This is a subscription service. The service will go on until you unsubscribe from the service.

All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.

We do not send any charged messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember subscribing. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.

We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating 'STOP' to 65599.For other methods to cancel your subscription, see How to cancel the membership?. Our website clearly states multiple times that our services are for contestants of 16 years and older only. When a contestant is below the age of 18, parental approval is necessary to use our services. We are not liable for subscriptions of minors without parental approval.
Our services are according to the Code of Conduct made by the telecom operators.

Moodplay does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email.
If you have signed up with such a network to receive promotional material via email, you could therefore receive a Moodplay offer.
If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an 'unsubscription' button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).

Some computer software is offered free of charge and comes with integrated advertising.
Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications.
Our affiliate networks can promote Moodplay services via these applications, which will appear as a pop-up in screen.
Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information free of charge.
Your can compare this situation to free to air television, where commercials are broadcasted during shows to cover the cost of broadcasting those shows.
Pop-ups are harmless and can be closed in the same way as every other window.
If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as AdAware.